Terms & Conditions for Software Development Services
1. Introduction
These Terms & Conditions (“Agreement”) govern all software development services (“Services”) provided by the Developer (“we,” “us,” “our”) to the Client (“you,” “your”). By engaging our Services, you agree to the terms outlined below.
2. Scope of Work
All Services will be defined in a written Scope of Work (“SOW”), proposal, or project brief. The
SOW will outline:
Any work requested outside the agreed SOW will be treated as additional work and may require a change order or separate agreement.
3. Client Responsibilities
To ensure timely delivery, the Client agrees to:
Delays in providing required information may extend project timelines.
4. Payment Terms
Unless otherwise stated in the SOW:
All fees are non‑refundable once work has begun.
5. Revisions & Change Requests
The SOW will specify the number of included revision cycles. Additional revisions or changes to approved work may incur additional fees.
A “change request” includes:
6. Intellectual Property
Unless otherwise agreed in writing:
Any third‑party licenses (e.g., APIs, fonts, plugins) remain subject to their respective terms.
7. Confidentiality
Both parties agree to keep confidential information private and not disclose it to third parties without written consent. This includes business data, credentials, proprietary code, and project details.
8. Warranties & Support
We warrant that the delivered software will function according to the agreed specifications at the time of delivery.
Unless otherwise stated:
We do not guarantee compatibility with unsupported browsers, outdated devices, or third‑party changes outside our control.
9. Limitations of Liability
To the fullest extent permitted by law:
10. Termination
Either party may terminate the Agreement with written notice if the other party materially breaches the terms.
Upon termination:
11. Acceptance of Work
Work is considered accepted when:
12. Governing Law
This Agreement is governed by the laws of the state or jurisdiction in which the Developer operates, unless otherwise specified.
13. Entire Agreement
This Agreement, together with the SOW, constitutes the entire understanding between the parties and supersedes all prior discussions or agreements.
Return & Refund Policy for Software Development Services
1. Overview
This Return & Refund Policy (“Policy”) applies to all software development services (“Services”) provided by the Developer (“we,” “us,” “our”) to the Client (“you,” “your”). Because software development is a customized, labor‑based service, refunds are limited and subject to the terms below.
2. No Returns on Delivered Digital Products
Software, source code, digital assets, and technical deliverables cannot be “returned” once delivered.
All work performed is considered non‑returnable due to its digital and custom nature.
3. Refund Eligibility
Refunds may be considered only under the following conditions:
3.1 Work Has Not Yet Begun
If you cancel before any development work has started, you may receive a refund of your deposit, minus any applicable administrative or onboarding costs.
3.2 Developer Is Unable to Complete the Project
If we are unable to complete the project for reasons within our control, you will receive a partial refund based on:
You will receive all paid‑for work up to the cancellation date.
4. Non‑Refundable Items
The following items are non‑refundable:
Once a milestone or deliverable is approved, it is considered accepted and non‑refundable.
5. Quality Assurance & Bug Fixes
We provide a warranty period (defined in the Scope of Work) during which we will fix bugs or defects that:
Bug fixes do not qualify for refunds.
6. Change Requests & Scope Adjustments
Requests for new features, design changes, or expanded functionality are treated as new work and are not eligible for refunds.
Any additional work will require:
7. Project Cancellation by the Client
If you choose to cancel the project after work has begun:
8. Project Cancellation by the Developer
If we must cancel the project due to unforeseen circumstances:
9. Dispute Resolution
If a disagreement arises regarding deliverables, quality, or scope:
This helps avoid unnecessary conflict and keeps the project moving forward.
10. Acceptance of This Policy
By engaging our Services, you acknowledge and agree to this Return & Refund Policy.
This Policy should be read together with the Terms & Conditions and the Scope of Work.
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